An explanation in the text
Identify the unclear sentence and what needs explanation.
Contact hbaji
Email [email protected] about page content or usage. Write in Bangla or English with the page address and question, excluding secrets.
What to include in your email
The contact address is [email protected]. Use a short subject describing the question. Begin the message with the page you are asking about.
For a usage issue, describe the intended action and what appeared. Include time, device and browser. A relevant screenshot can help if sensitive details are redacted.
This route is for content and usage questions. It is not a password-reset, payment-refund or emergency service. The relevant service’s own support remains separate.
Questions you can make specific
A clear context reduces ambiguity. Include details appropriate to the kind of question.
A language difference
Provide the Bangla and English addresses and the difference in meaning.
A display problem
Identify the device and affected area rather than saying only that it does not work.
A specific message with minimal data
The affected area is often enough for a screenshot. Redact codes, full identifiers and messages from other apps. Keep secrets out of email subjects too.
Reference an earlier conversation when adding details. One organised explanation is easier to follow than many disconnected messages. No fixed response time is promised.
Prepare your message
Write a subject
Describe the question in a few words.
Add the address
Include the relevant page address.
Choose the details
Include symptom and time, removing secrets.
Send the email
Send to [email protected] and keep your copy.
Further questions
May I write in Bangla?
Yes. Write a specific question in Bangla or English.
Should I send an OTP?
No. Do not send secret codes.
Is this live chat?
This is an email contact, without a live-chat promise.
Where should a money issue go?
Use the relevant payment institution’s verified support.